My daughter's turned out amazing! Your customer service was excellent and prompt! She loved the dress and looked gorgeous!
I will recommend your services to my friends!
Hello,
I wanted customization on my dress. I would like for the same material that is at the bottom of the dress to also be at the bottom of the sleeves. Also I would like the dress to be backless and glitter added to the designs in the dress. I'm 5'5 and my measurements are Bust-32, Waist-27, Hips-37.
I would like to be notified ASAP if any of these request cannot be done.
Thank you
Carmen Wilkes
I just wanted to add that all the customizations are in white.
Thanks for your payment. This is Nancy at your service. I’m your designer for your current customization.
Here I check the design details with you.
- Dress Design
- Fabric & Color
The main fabrics of this dress are white patterned sequin, and feather.
- Size
You chose standard size US 6. The default shoes height is 5cm.
Here are precise measurements you provided. Please do double check if you followed our Measuring Guide.
Body height 5'5
Bust-32
Waist-27
Hips-37
Additional Information
- Production & Shipping
We will start making your dress after getting your confirmation.
The finished dress photos will be provided before shipping for your confirmation. Please kindly check it then.
Any question, please kindly let me know. Thanks.
Hello Nancy,
Thank you for your timely response. My daughter wants to stick with the nude lining in the dress. She also decided not to add glitter. Is there a way you can show how the feathers will look at the sleeves at your earliest convenience,otherwise you can proceed with starting the dress.
Thank You
Carmen Wilkes
Sorry that we don't have this dress with sleeve feather design. Here is one for your reference with feather at wrists. We will charge extra 50USD for adding this. Please kindly let me know if needed.
Thank you.
Hello Nancy,
My daughter would like this kind of feathered design on the sleeves in white. If there is an extra charge that will be fine.
Thank You,
Carmen Wilkes
Thank you for your feedback.
Please kindly note that feather at wrists should be the same as the one at the dress hem, otherwise they don't match well. Your new attached feather is different from the white dress'. And we don't have it. Please kindly confirm if we could add the same white feather we have on the wrists.
Thank you.
Hello Nancy,
If you can use the feathers on bottom of the dress at the wrist to look like the picture I provided. If the sleeves cannot be done this way please let me know. My daughter DOES NOT want sleeves to look like the picture you provided as a refenence.
Thank You,
Carmen Wilkes
We could add the feather in the same way you show. But we don't have the same feather shown on your new attached dress. Please confirm if we could use the feather we have. Thank you.
Feathers will be add on the following dress' wrists and dress hem. Other design will be kept the same.
Thank you.
Hi Nancy,
Yes, you can use the feather you have just like the picture.
Thank you
Thank you for your confirmation. We will start production now.
I've set price for adding feather on wrists. You could kindly place order after checking the finished dress. Thank you.
Hello Nancy,
Im just checking in to see how production is going. Is there anything to show?
Carmen Wilkes
Your dress is in production. We can't show photos during production since we have too many dresses are in production now.
Here is a finished dress with original design from another customer for your reference. :)
Hello Nancy,
I know you’re working on many dresses for prom, but I was wondering if the production of my dress will actually take 45 days as it stated when I ordered it? If that is accurate that will mean it should be done around May 14th which is 9 days before my daughters prom. That’s concerning for me. I just need to know that it will be finished in time.
Thank you
Carmen Wilkes
The production time counts down from the day we get all dress details confirmed by customers. If our tailors are not busy, the production would be shorter than we estimated.
Your dress is finished. It is pending for photo shooting. We will provide the finished dress photos in few hours. Thank you.
Please kindly check your dress photos. We will ship your dress after getting your confirmation and the rest payment.
Thank you.
Hello Nancy,
The dress was to have an open back (see message dated 3-10-19). How long will it take to make the adjustment?
Carmen Wilkes
Also the right arm sleeve sleeve looks wider and bigger than the left.
Thank you for your feedback.
Sorry for missing the back design. Yes, it can be modified. It will take extra 5 days for this. We will start alteration after getting your confirmation.
We guarantee the sleeves are the same. Our mannequin doesn't have arms. It is hard to show it perfectly.
Any other problem, please kindly let me know. Thank you.
Hello,
Please start modification immediately.
Dress is to be backless. Does the 5 days include weekend?
Carmen Wilkes
Thank you for your confirmation. We will start alteration soon.
Yes, our tailors will work at weekend. All designers and customer service are off at weekend.
Hello Nancy,
Is the modification complete? Once everything is confirmed and paid for how long will it take for delivery?
Carmen Wilkes
Hello,
I really need to know what’s going on with my daughters dress. I’m getting worried... please update me as soon as possible.
Carmen Wilkes
Sorry to keep you waiting. I was on public holiday till 4th May. I will let you know your dress status in 2 hours. Thank you for your kind patience.
Please kindly check the modified dress photos. We will ship your dress after getting your confirmation and the rest payment.
Thank you.
Thank you for your payment. We will ship your dress soon. The tracking NO. will be provided later.
Thank you for sharing the beautiful photos. You looked great! I'm happy that the dress arrived on time and fit you well. :)
I would appreciate if you could write us a review on Trustpilot and share your customization experience on Trustpolit. You will gain 5% cash refund of your dress cost then.
Thank you so much, and looking forward to new designs with you in the future.
