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efeldtmann wrote on
I loved my dress I'm so glad I took the risk as I wanted something different for my wedding dress that I couldn't get mainstream! The beading was amazing! And a very well made dress true to my measurements
But I had one shock the large see through panels in the bodice -that in the picture online you could tell were there so it was quite a shock when it arrived... thankfully a navy singlet underneath meant you couldn't tell ... so it would be good if each dress had a written description with good detail about the material and features rather than so much guessing and hoping. As a customer It would be much more reassuring to have a better idea of what you are buying!!!
I found communication frustrating I would ask how much longer and be told "wait a little more time" this is not reassuring way to communicate it needed to me more specific, I felt like I was being fobbed off and that my purchase wasn't taken seriously, maybe a language barrier is the issue unsure, but needs to be worked on for happier customers!!
I also payed for a photo before delivery didn't happen.
All in all very happy with the product but Customer service needs to be worked on! I would use this company again but would allow more time to reduce stress